In theory we are very fortunate in this country to have the National Health Service. In practise it is a hulking great machine, lumbering along with the organisational skills of a 3 year old. If it was a business it would be bankrupt.
The reason for my dissatisfaction is this...
My youngest son needed to see a Specialist about something that was/is affecting him. I went to see my doctor about it and he was brilliant. He was sympathetic and dictated a letter to the local hospital whilst I was in the room. 6 weeks later I had heard nothing. I phoned my GP and the receptionist said that a letter had been sent out on the 6th October, the day of my appointment. I phoned the hospital. They had no record of any letter. At my request they faxed a copy of the letter from the GP to the hospital. Again I heard nothing.
Today I phoned the hospital to see if any progress was being made. It turns out ( and I won't bore you with a transcript of the conversation I had with a complete cretin at the hospital ) that my son has an appointment tomorrow. At 2.30. No letter has been sent to inform us of this and when I asked the address of the hospital ( I had never heard of it as it is in another town ) the woman said , in a bland and vacuous voice : " Ooooh... I dunno... I don't drive... "
We may well be part of some NHS experiment in remote messaging, but its not working. From now on we will be going Private. We didn't use my husband's health insurance to start with because of the precarious state of his job. To Hell with that... my son's health is too important. I shall be writing letters of complaint.... or maybe I shall just try and send my thoughts through the ether.